Recently, I was speaking to a group of business owners. It was a luncheon, and I was brought in as the guest speaker. The topic that day was on turning new managers into effective ones. It was a portion of my one day management seminar I conducted the month before. Entrepreneurs want to know how to get their management team up and running as quick as possible.
Almost as important as what to do, it to know what NOT to do. With so many people, procedures and other considerations in any organization, mistakes are sometimes made. It is not enough for a leader to continue to develop his or her skills. The boss must also be mindful to avoid potential obstacles that could derail an otherwise positive environment.
1) Leading all members of a team in the same manner.
One size does not fit all when it comes to dealing with human beings. And if you’re in management, THAT is the job; dealing with human beings. Everyone responds different to the chief motivators of pain or pleasure. To uncover what motivates a person, a manager must first have an individual relationship with all members of the team.
2) Offensive, obnoxious, rude or abusive behavior.
Being offensive simply isn’t acceptable in the 21st century workplace. Truth is, it wasn’t acceptable in the 20th century or any other. Being loud or issuing threats will simply repel good employees. For those who are motivated by achieving pleasure and reward, this tactic provides neither.
3) Failing to show appreciation when it is deserved.
One thing that keeps good employees in place for years when perhaps the title wasn’t as glamorous or money wasn’t as good compared to somewhere else, is a sense of satisfaction. Simply Receiving a paycheck isn’t enough for someone to take pride in their work. Employees need validation from the boss.
4) An inability to gather or give information due to poor communication skills.
If you don’t have a TEAM, you are not really a manager. You are a specialist. A siloed technician can get away with not speaking much or constructing emails in bullet points devoid of adjectives, a manger cannot. Issuing edicts like a monarch doesn’t work in the American culture. People need to know what, how and even why.
5) Not being a role model or leading by example.
It is not necessary for managers to DO everything alongside the rest of the team every day. However, it is necessary illustrate that the manager CAN. This is not only good for esprit de corps but it also allows the boss an opportunity to exhibit what the standard of work is to be.
6) Blurring the lines of management and being too friendly.
Managing friends and former co-workers is always tough. But if the position has shifted, so should the relationship. Notice, I did not say there is no relationship, it has simply transformed. Those who will call on the loyalties of “friends” in their new corporate rung will always fail. It better to establish what the new relationship is on the front end.
7) Being absent or otherwise detached from the organization.
A good boss has to be present in mind and body. Yes the mice will play, so it is imperative they physically see a manager. Though it is not just a matter of work ethic, but teams need to know they have the support of management. Support given from a distance may not be perceived as support at all. Morale, whether good or bad, stems from leadership.
8) Micro-managing; not delegating responsibilities or trusting the team.
I could go deep here, but the bottom line is: nobody likes a control freak! If the boss is hovering over the collective shoulder of the team, the team will essentially give up. Why should they try so hard if everything is to be critiqued and modified later? It also teaches employees to not engage their own ingenuity.
The relationship between employer and employee is just that, a relationship. As such, it must be cultivated by both parties. Proper interaction is a must to achieving organizational goals.