Silence is Golden

The Holidays are here, and some of us will spend more time with our extended families than we spent in the first eleven months. Hey, it’s family, what could go wrong, right? Well, you all know the answer to that! Nonetheless, this is the time of glad tidings, and good cheer. So, why not give them the gift that may ultimately reward us in the long run; silence.

If you are in management, education, or sales, you are taught to talk, and talk a lot. Talk every chance you get. We talk to establish who we are, what we do and hopefully build a relationship. But, when grandpa starts describing his latest stomach ailment in graphic detail, or when little sis goes on nonstop about her fifth boyfriend this year, it may be time to pause, and spend some time on the OTHER half of communication; listening. You don’t have to have a degree in psychology to know there may be a greater reason for our loved ones to “dump” all their problems on us.

Perhaps they think WE are the only ones who will actually listen to them. Think about that, just remaining quiet could be very important to those we care about. This is not to say the project should be attempted without a good stiff eggnog, but it is an exercise in your own level of compassion. By remaining quiet, and hearing them out, we remove ourselves as active participants in their latest challenge, dilemma, or scheme. When we are just with them in a nonjudgmental way, we allow them to vent, and remove what they have been carrying around with them all year long. Don’t attack them, defend them, or try to “fix” the problem. Instead, just hold your tongue. They may finally move off the point of their own issues, and ask about you! Nonetheless, they will be convinced, it was one of the best “conversations” they ever had with you. So this year, give the gift that is worth its weight in gold, just be quiet, and LISTEN.

Holiday Listings

Each year, about this time, Realtors across the country hear those same three little words “…after the Holidays”. The real estate market tends to go into an economic hibernation for a couple of months as activity slows down. Our focus shifts from seeking listings and promoting sales activities to turkey and hanging out with the family.  We plan our cross-country trips, hang the lights, buy gifts for our loved ones, and make sure we are stocked up on eggnog. Mmmm, eggnog!

For our clients, it is just as stressful a time of the year as for us! Not to mention the kids. Oh yeah, they’re around! Many times, the last thing our sellers want is the added stress of selling a home. So, each year, about this time, we resign ourselves to having a slow month or two. These are all valid points, but certainly not the only points to ponder. This December could be a productive work month if you know how to position yourself.

Occasionally, I will send out a postcard to my farm area entitled “8 Reasons to List during the Holidays”.  The intent was not only to promote myself and the services I could provide, but also to create a shift in the mind of the seller who had already decided to put off listing until the New Year. I would also send the little card to my current listings who I knew might expire during this period. I will share a few of those ideas with you.

First, the listed home is already looking pretty! No need to “tidy up” before a showing or make the place look festive, or bake wonderful smelling cookies in the oven to make it all seem like home. It already does. The owners did your staging for you!  There’s also no need to cut the grass just before a showing appointment.

For sale in snowAnother good consideration is the Holiday schedule itself. Many times, manufacturing plants and other businesses will completely shut down for a couple of weeks.  This means those “by confirmed appointment” sellers are now much more flexible, and easier to reach by phone. The brokers appointment system can simply block out important family days and sub-Holidays like New Years Eve. Buyers are in the same boat with extended vacation and many want to take advantage of the free time.

Another key factor, and perhaps the most important, is a smaller market! Remember, a lot of sellers are thinking “…after the Holidays”, and the inventory actually shrinks. Real estate is already competitive, so why not take advantage while the competition is on hiatus. Not to mention, come January, all those new and “new again” listings will twinkle in our MLS system like lights on a tree.

Plenty of people, people just don’t want to get out in the cold. However, if someone is willing to bundle up, schedule an appointment, and take a meeting with a Realtor in the dead of Winter, they’re serious! It’s a good opportunity to eliminate the “Looky Loos” who are less than serious and think of house hunting as a hobby. Buyers are also stressed out and otherwise involved, yet if they take the time to see a home with your sign in the yard, they may just be willing to put ink on paper. You couldn’t give your sellers a better gift!

These are all great considerations when it comes to working for your clients, but there are distinct advantages for the professional as well. Not only is the overall market better for our clients, but it’s better for YOU! For years, I have made myself available to anyone and everyone who want to buy or sell. Without fail, I always pick up new clients at this time because everyone else had their phones turned off. Consistently, I heard stories of how people must have called a dozen agents, but no one picked up or returned their call. Well, I do, and I get new clients out of it, too. Some of them will be people relocating to the area in a few weeks or months, and had this time to look for properties. I don’t mind the delayed gratitude if I know the buyers are serious.

Yes, there are a lot of points to consider during the Holiday season, but your mental default should not be that of “Nobody wants to buy or sell during the Holidays”.  By working smart and being available, you just might be able to put a nice little bow on the end of your business year.

 

There is No Leadership Without a Sense of Vision

As a corporate trainer, I often open my seminars stating; “The single most important skill of a good leader is that of communication”. A manger or executive with an industrial expertise may point to another attribute such as accounting or engineering. However, when it comes to the task of actually LEADING others on the team, one would be hard pressed to disagree with me. Otherwise, just ask anyone who had a great idea and could not bring it to fruition because others did not share in the vision. 

Unfortunately, there are a lot of professionals who perhaps due to their technical skills, gained a position of influence and yet do not truly appreciate the need for them to be “visionary”. He or she has the degree, certifications, experience and skill sets to accomplish the tasks at hand. Yet, business professionals many times fail to understand the moment they take on the responsibility of a staff, team, department or even a single intern, they automatically become a LEADER… like it or not. I say that because there are a lot of business people who detest the responsibility of dealing with others and seeing to it staff members contribute their individual portion to the team. The attractiveness of title, prestige and more money clouds the reality that there will be a huge shift in their personal responsibilities. It is no longer the emphasis on individually doing, but instead relating what needs to be done by the team and WHY. 

Recently, I was presenting to the executive staff of a large energy company. The organization had recently undergone several growth spurts and weren’t done. They understood the importance of creating a strategic plan relating the direction they were moving to their more than 1000 employees. Out of this, came the need to develop core values, as well as mission and vision statements. The company was undergoing such change they wanted to ensure all the workers were aware of the new direction they were going. Otherwise, employees would not see the need to be flexible in their understanding of what the individual job was. Where thee is confusion in the ranks, you have a loss in productivity, effectiveness and profitability. There could even be safety concerns for any entity that changes course and does not bring its members along.  

Followers WANT to be led! The good ones show up to work and fully expect to receive that day’s marching orders or to be informed if the daily routine has been altered. Without a sense of direction, employees lose confidence in the organization, their leaders, even themselves and their abilities. To fill the void, they will many times create their own set of priorities, process policies and deadlines. However, these will all be different from one worker to the next and more than likely not be up to company standards. In time, the company will be swallowed up by inefficiency, lose their customer base, and eventually fold. The frustration an executive may feel is often one of the signs something is wrong and it may present itself too late.  

As a business leader, it’s not enough to be proficient in your position, you must also bring the team along for the ride. That means telling members of the team where the ride is going… and why. In short, creating a vision. Key concepts, such as a vision statement is not the only way to do that, but it’s a really good start. It may also require additional training and frequent updates. By opening good lines of communication to allow for questions, ideas and feedback, a leader can be assured that the team understands his or her direction. But if that leader simply assumes everyone knows priorities and what to do without follow through, that professional stands a good chance of not being in the position for long.   

Blaine Little

http://MomentumSeminars.com/

BlaineSpeak@gmail.com

 

So, Just ASK Already!

Do not underestimate the power of asking for that which you desire. In business, it is generally expected that after the “pitch”, comes the “ask”. It must be in that order, too. Why would a buyer or potential client do business with someone else, without knowing all the facts first? As Realtors, we rehearse our presentation and practice eliminating objections, but we give little consideration to actually getting the ink on paper. Too often, business people sit back after we have shown all the graphs, answered all the questions, and simply STARE at the prospect. The prospect finds this really creepy, by the way. Without asking for the order, the default answer is always “No”. Perhaps worse than not actually asking for the contract, we may give the feckless “so, what do you think”?

Asking also plays a big role in charities, recreation, and civic organizations as well. Years ago, I was curious as to why there wasn’t more participation in the annual Chili cook-off in my real estate office. The Managing Broker of the company told me, “Some times, people just want to be asked”. That really struck me as odd. This was something we did every year in the Fall, and everyone always partook and had fun. So, it’s not like people didn’t know to enter the contest, especially since it was posted, mentioned in a meeting, and followed up in email. After all, if an opportunity was available, or a position open, such as “Snack Chairman” for the high school volleyball team, wouldn’t people just raise their own hand, and say; “yes, I would relish the opportunity to be the Snack Chair this year”. I followed her guidance, and sure enough, we were able to double the participants, and everyone enjoyed the party.

Some time later, that same real estate broker needed to fill an Office Manager position at the firm. She must have had over a dozen applicants. She selected three or four potential hires for an interview. After the process, she confided in me, her decision came down to the one interviewee who actually ASKED for the job. I was under the assumption being grilled for twenty minutes on what animal you would be if you lived in a forest, WAS asking for the job. Apparently, not. The lady stated how much she really needed the job, and actually vocalized the words; “Will you hire me?”. Turned out, she was a really good fit for the office, and she never for a second indicated she took the position for granted.

Seeking a favor puts us at a disadvantaged position. When negotiating, we want to come from a position of power and strength, but in asking, we admit the ball is in the other person’s court. Many times, the ball IS NOT in our own court, and coming to that realization puts a knot in our stomach. Nonetheless, formally requesting the business is where the rubber meets the road. Even being denied your request is certainly a better position to come from than; making your presentation, dodging objections and being grilled for half an hour, only to toss out “So, what do you think” in the end. My advice; swallow your pride, and just ask!

The Price of Higher Education

I have long stated I learned just as much in college from the people I met, extra-curricular activities and debating with my professors. As a free thinker, that turned out to be fairly often. I took full advantage of what the university had to offer. Even though it would take me almost 150 semester hours to earn a business degree. If you’re doing the math, that’s FIVE years allotted for a four-year bachelor’s degree. I should have been awarded a master’s degree, but it was all about money for the institution.

I t appeared to me then what a racket the school was running in the name of higher education. Turns out, that was pretty much par for the course with most institutions of higher learning in America. But it didn’t stop at tuition, there were all sorts of little administrative fees. In my sophomore year, there was a push for students to give consent for the State to build a new recreational building. The marketing group hit the club circuit collecting signatures. “You want a new facility, don’t you?” Abject outrage is how I would describe the student body’s attitude two years later, when the gym was built and we all saw an additional $75 a semester to pay for it in our tuition bills. But, there was a shiny new building on campus that was plastered on the front of all the marketing brochures. Again, it was about money.

Ideally, private institutions, many which are older than our nation, would confer degrees as a matter of prestige. State colleges would create graduates to increase the overall expertise within the region by turning out quality workers who0902181247[1] would later be taxed. Now, college IS the tax!

The perception of a college degree is losing its prestige. Increasingly, high school graduates are doing what the university has been suggesting for years: Look at the return on investment (ROI).   There are thousands of millionaires, primarily in technology who made there money and never finished… or even started college. Vo-techs and other institutions which were once considered less of an education, are now looking pretty good. Electricians for instance, make about $55,000 a year and it is a well respected occupation. They also don’t have near the debt as a college grad once they earn their certificate. Tuition for a 4 year institution has TRIPLED over the past 2 decades. So the colleges have definitely figured out their own ROI.

Universities have themselves to blame. Only when they abandon the notions of being the biggest, having the most enrolled, newest buildings, or best sports programs (yeah, I went there) can they ever get back to what is most important: turning out quality young professionals. But I don’t think that will happen any time soon. In the meantime, all I can recommend is for America’s young people to take off the Guy Fox masks, stop complaining about their feelings and get their butts to a legitimate class. Otherwise, they are accomplishing NOTHING other than building debt.

 

 

 

SHOW Them You Mean Business!

Sales can be a fickle thing. Fickle because professional salesperson has to deal with other human beings. With that, comes all the thoughts, feelings, miscommunication and paranoia of those prospective clients. Throw a new home in the mix and you have a recipe for disaster!

In any industry, the onus to explain the process of how a customer can take advantage of a product or service falls to the sales professional. Ethically, this should include all the caveats of finalizing the agreement and disclosures any unforeseen liabilities. In real estate, this is a part of an agent’s fiduciary (financial) responsibility. A Realtor may market well and give sound advice when an offer comes in, but what about the period in between?

This is the time where clients, especially sellers, have the most anxiety and need a little bit of hand-holding. Yes, dealing with someone else’s emotions and frustrations is part of the job.  If one becomes a real estate agent because he loves beautiful homes, but dislikes dealing with people and their problems, then he is in exactly the WRONG industry. At the risk of sounding cliche, it really IS a people business. The best way take the temperature of your client and avoid a potential melt down is with good communication. That means preparing them from the very beginning.

People want to be led through the real estate process. They want to know what to expect. There are hundreds of things that may go wrong, and many of them are out of the Realtor’s control. What is in the control of the pro is how hard he or she will work on behalf of their clients. Over a decade ago, I developed a marketing plan detailing what I will do in the first 30 days I have a home listed. It was a way of actually showing what I would do. This is a small part of what I share in my Improved Communications for Real Estate Professionals” seminars. However, it is an important one. If I am going head-to-head against another professional for a client’s business yet they do not have a marketing plan, who do you think the prospect will choose?

Marketing Plan

Note, this 30 Day New Listing Marketing Plan does NOT guarantee I will SELL their home in 30 days. It simply reiterates what I am doing to get the home sold while I have it listed. Part of which, is good communication.  Having a frank conversation about what you will… or will not do to represent the client is not only sound business, but it will prevent miscommunication down the road. There is nothing new here. In truth, this is a culmination of several ideas I gathered along the way. A Realtor… or any other industry professional should have an explanation of serviced they can readily share with their prospects.

Keep watching for my latest “Improved Communications for Sales” workshop.

http://MomentumSeminars.com

Do You Want Fries with that Degree?

In my senior year of high school, there was a young lady who subbed for a study hall I had. She was working for a few weeks before her next semester began at college. I heard she attended a university and proceeded to ask her questions about her field of study. Not because I was interested in academia so much as how cute I thought she looked with her brunette hair in a bob cut.

“So, what’s your major?” I asked as smoothly as a pimple faced seventeen-year-old boy in combat boots and a T shirt with a skull on it could ask. Her reply: “History.” “Oh, so you want to teach” I asked. “No, I’m just working on a Liberal Arts degree. Unless you are entering a specialized field, employers don’t really care what your major is so long as you prove you have the gumption to actually complete four years of college. A degree tells a company you have the necessary skills to pick up new tasks.” That statement permeated my mind as well as her perfume or deep brown eyes. Hey, I was seventeen.

That comment, however, really stuck with me when I entered college myself. I have long stated I learned just as much in college from the people I met, extra-curricular activities and debating with my professors. As a free thinker, that turned out to be fairly often.

In the not so distant past, more and more schools began offering online classes. Ideally for people who needed to finish out their degree or do some graduate work. Online classes are now the norm, not the exception. My own kid has five of her six classes online. One would think online would be cheaper, but her classes cost MORE than physical classroom instruction. What’s this movement all about? You guessed it, money.

Without the personal interaction, there is no meeting other people, no joining clubs and sadly, no arguing with professors! The whole process becomes one big, giant thought funnel. Open mind and insert beer bong of… whatever one-way thought. I am reminded of the finale episode of Psych, where the main character’s father, a retired cop, begins teaching at the local community college. His opening remarks to his tiny classroom was; “I just don’t believe you can effectively teach criminal forensics online.” To which a student replied, “Then why am I making all A’s?” Why was he making all A’s indeed? Was it the curriculum has been so dumbed down that EVERY class is a crib? I certainly hope American colleges are not sacrificing quality for quantity, but some of the evidence doesn’t look good.

gradsAcross the country, there are such ridiculous classes as; the “study” of Seinfeld, Game of Thrones, How to Survive a Zombie Apocalypse and, God help us all; Lady Gaga and Her Fame. Princeton even has a class on how to get dressed. Princeton!!! No wonder the Chinese are kicking our ass on trade. Even where I live, there is an online “walking” course being offered. Walking… online. I guess the convenience is you never have to leave your bed to receive a passing grade these days. Perhaps they should include a few sections on the “The Art of Panhandling” to prepare graduates. Students may have fun, sail through college and never really have to think, but once they enter the real world, they will fail and fail miserably. Without responsible faculty and students being in close proximity, where will be the reasoning, the debate, the collaboration? Where will come the exposure to new thought? Where will teenage boys hit on girls?

Increasingly, the perception of a college degree is losing its prestige. Recently, an old college buddy of mine, presented to a group of high school student leaders. He essentially told the young crowd college is not all it’s cracked up to be and they should scrutinize the return on investment for four years. I heard about his candor because my own kid was in the audience. Of course, I set her straight by telling her that was complete nonsense. I want my children to have as many options in life as possible. Sadly however, I must agree with my friend. Though I don’t think he will be making any presentations at that school again.

Fortunately, there is hope. In 2017, I was conducting a management seminar in Louisville, Kentucky. At my hotel, I came across a group of students and instructors who were participating in a vocational / technical event put on by SkillsUSA. It was a big deal, even Mike Rowe of Dirty Jobs fame was in town. In a national interview, Rowe stated there were 600,000 IMMEDIATE openings for American jobs in the technical field. These are plumbers, LPN’s, electricians, welders and even paramedics. You won’t study Chaucer at a vo-tech, but you will learn real world skills. Ironically, I appreciate one of Chaucer’s quotes; “The greatest scholars are not usually the wisest people.” Just having a bachelor’s degree does not make one smart. That is especially true today.

 

 

 

 

What is Your Elevator Speech?

Imagine hopping into an elevator to meet with an existing client on the 14th floor. You overhear the lady next to you state to a coworker she needs to purchase a new Acme model no. 5, extra-large green widget for the downtown office. Wait a minute; YOU sell Acme no. 5, extra-large green widgets! It’s time to spring into action, but you have less than a minute before the elevator reaches the 14th floor and your new prospect gets away. No time for the Power Point, just enough information to pique curiosity, and set an appointment. That’s an “elevator speech”.

Of course, it need not be in an elevator, escalator, or restroom stall. For those of us in sales, we might have this prepared already. But have you practiced it lately? For those of us not in sales, it’s a good idea to develop one for your church, civic club or next job interview.

According to Mindtools.com, there is a simple six-step formula for creating your own “sales pitch on the fly”.

1 – Identify your goal. What is it you wish to accomplish? To set up a sales presentation or get the name of the decision maker?  just to find out if the strangers organization is hiring or do you actually want to set an interview? At this stage of the game it is probably best to tread lightly and simply get the contact information.

2 – Explain what you do. What do you want your new found friend to remember most about what you say?

3 – Communicate your uniqueness. What makes you different from all the other salespeople? Is it your experience or an innovative approach?

4 – Engage with a question. Take the “temperature” of the receiver rather than trying to convince them of something. “Does that sound like something your company needs?”

5 – Put it all together. Make it informative, yet very concise. Always include an initial “ask” that isn’t too pushy.

6 – Practice. Louis Pasteur stated; “Chance favors the prepared mind”, so be ready! Remember, a “sales pitch” is a SPEECH. All great speakers and actors have to know their lines. You have to practice it, if it is to be effective.

http://MomentumSeminars.com

 

 

Four Conflict Styles of Communication

Most people hate conflict and will do what they can to avoid it. However, when we interact with others, there will be disagreements from time to time. Our words are our weapons of choice. Use them sparingly and we may be taken advantage by other coworkers. Use them too quick or often and we run the chance of being viewed as a workplace bully. We have the right to defend ourselves but it’s a delicate balance between ignoring a rude remark and speaking up.

Assertive Communication

Assertive communicators think win-win. They will pursue what is due them but not at the exclusion of anyone else. The assertive individual understands all co-workers have rights and are to be treated with respect. They are generally easy to get along with, yet will maintain organizational policies and standards. This type of positive communication style is good for the overall morale of the group and is generally expected of those in leadership positions.

Aggressive Communication

In short, an aggressive communicator is a bully. They consider their wants above the needs of others and look for those to exploit. However, their tactics may not be overt and more manipulative in nature. They are fine to take advantage of others if it will make their own jobs easier.

A bully only respects one thing: strength. If you are correct and have a right to something, be willing to confront them. Address their behavior as unacceptable. This

Angry Woman Bezel Case Office Secretariat

may seem obvious but on a deeper level it is a show of strength. Of course, it is always necessary to assess the total damage of kicking over the euphemistic beehive in the workplace. What will be the repercussions of standing up to an aggressive communicator if that person is your boss? Once they know you will stand up to them, bullies will generally leave you for other prey elsewhere.

Passive Communication

The passive communicator is a perpetual people-pleaser. They get along by going along, never wanting to upset the apple cart. Though they view themselves as the salt of the earth, others will see them as weak and mark them for exploitation. They are often made a victim because they will not voice their opinions stand up for themselves.

Passives generally have issues with setting priorities. They are often busy putting out other people’s fires because they can never say “no”. They need encouragement. The positive words you give them may be the only confidence builders in their lives. Ask them for opinions and solutions on team matters. However, it is important to ensure they understand job requirements and how their part affects the team. If in management, set the priorities for them.

Passive-Aggressive Communication

business_man_beautiful_man_business_business_men_man_young_male_businessman-625568.jpg!dYes, there are those who manage to be both passive AND aggressive at the same time. They will stand up to others… but behind their backs. They have an “I’ll show you” mentality and will carry a grudge. They love to play the victim, yelling one minute and then crying the next if yelling doesn’t work.

Understand the game the passive-aggressive plays but do not play it yourself. To do so would only enable them. Stay focused on what is fact and relevant. Once they realize emotional outbursts do not work, they might come to their senses. When dealing with this personality, ensure everyone is in agreement and there won’t be any “misunderstandings” later. It may be prudent to write a summary in and email to them after a conversation.

In one of my workshops, we go deep into what makes a person behave in such ways. Find out more at: http://MomentumSeminars.com

Mandatory Meetings!

Meetings in the business world are like cellphones and opioids. You can’t live with them and you can’t live without them. But is every formal get-together really necessary? Most people NOT presiding over one would say “no”. Maybe they have a point. When was the last time you heard a group of people leaving a conference room and collectively say; “Now, that was productive”. If anything, they rush back to their workstations to return missed calls and make up for the LOST time.

Don’t get me wrong, meetings have their usefulness. It is an opportunity for the boss to show his face and thereby get an instant read on where everyone on the team is with the latest project. It also shows the boss’ support of his subordinates. By maintaining the flow of information, management may prevent certain members from secluding themselves… and doing God knows what.  The team may discover mistakes being made and get the project back on track. Too, there is something to be said for synergy and collaboration.  It also provides much needed face time for building team camaraderie (psst… Millennials, that’s REALLY important). But these are perhaps the most grand ideals for having a meeting in the first place.

Here are some quick pointers on how to have a more effective meeting time:

Is it necessity or habit? If there is a “standing meeting”, perhaps Wednesdays mornings for the sales force, consider whether you really have to meet THIS week. If sales are good this quarter, keep your people in the field and OUT of the office. Actually, that applies to poor sales as well.

Select a time frame (like an appointment?) and stick to it. Keep a “huddle” to just that., short, sweet and to the point. If you call a meeting at 11:30 and lunch begins at Noon, you have exactly 30 minutes. Going over time and ordering everybody food is NOT OK. The occasional overage due to an unforeseen emergency will be forgiven. Make it a habit and your team will grow to resent you. After all you are not respecting their time or tSurvivedAnotherMeetinghe productivity they bring to the company during it.

It’s alright to have empty seats. Should everyone in the department be present for a meeting just because they are in the department? People not assigned to the latest projects and other specialist would much rather be doing their own work.  Veterans who have been “down that road before” should only be asked to attend due to the expertise they can provide or to understand how the work will be distributed.

I have a love/hate relationship with agendas. Granted, the boss is paying the employees so he or she gets to ramble on as long as they want. However, irritated and underutilized employees tend to find work elsewhere. It may seem too formal to have a list of topics but being too casual can pull the discussion down a rabbit trail. Before you know it, people are looking at their watches. Select the points you think most imperative to discuss and stick with it. Don’t keep it a surprise! Email copies of the agenda to all participants BEFORE the meeting so people will know what to expect… oh and to be prepared too.

Perhaps the most productive meetings I have attended are where the participants are independent contractors or volunteers rather than employees. And therein lies the rub. They WANT to be there. If you are calling a meeting, you need to ask yourself what the attendees will get out of it. If your people do not grow in some way or become more efficient, the meeting may not be necessary at all.

Over 2500 years ago, Sun Tzu wrote The Art of War. Millions of business people have  read it and liken business to war itself. Personally, I do not like that analogy because at the end of the day, no one has died and hopefully, no property was destroyed. However, Sun Tzu did have a wonderful grasp of how groups are effected by leadership, be it good or bad. He stated an army (company or other group) did NOT exist for waging war (or simply to come to work each day). Rather, an army exists for VICTORY (productivity or increasing market share).  Holding meetings may seem like a very managerial thing to do, but is it a good use of everyone’s time when an email would have done just as well.

Blaine Little